匠心服务赢赞誉！GENMA售后服务工程师获泰国客户称赞

近日，GENMA收到泰国宋卡客户工程部发来的表扬信，对公司售后工程师Lucas Luo在深水港为期3个月的专业服务给予高度肯定。

在驻场期间，Lucas不仅高效完成了RTG设备的日常维保和问题处理，更以主动的服务意识和扎实的技术功底，多次为客户解决设备技术问题。现场巡视中，他发现操作人员不熟悉TPS功能，集卡对位不准，便主动组织理论和实操培训，提升码头作业效率。面对吊具旋锁频报故障，他精准判断根源在于集装箱箱角变形，并第一时间指导相关人员掌握快速恢复的操作方法。

更令客户感动的是，Lucas在做好本职工作的同时，还利用空闲时间，毫无保留地为客户维修团队开展技术讲解和经验交流，帮助维修人员提升设备了解和自主维保能力。表扬信中写道：“Lucas展现了杰出的技术专长与敬业精神……他慷慨分享知识，进行动手培训，显著增强了我们员工的操作能力。”

客户的认可，是GENMA不断前行的动力。我们将始终秉承专业、高效、可靠的服务理念，为全球客户保驾护航，共创价值。

We are honored to receive a letter of appreciation from a customer in Songkhla Thailand, commending our after-sales engineer Mr. Lucas Luo for his outstanding 3-month service at Songkhla Port.

During his on-site assignment, Lucas not only efficiently handled daily maintenance and issue resolution for the RTG cranes, but also, with proactive service awareness and solid technical expertise, helped the customer solve equipment-related technical problems. While conducting site inspections, he noticed that operators were unfamiliar with the TPS function, resulting in inaccurate truck alignment. He proactively organized both theoretical and hands-on training sessions, which improved terminal operational efficiency. When the spreader twistlock repeatedly triggered faults, he accurately identified the root cause as deformation of the container corner castings, and immediately guided the relevant personnel on quick recovery procedures.

What touched the customer even more was that, in addition to fulfilling his own duties, Lucas spent his spare time unreservedly providing technical explanations and sharing his experience with the customer's maintenance team, helping them deepen their understanding of GENMA equipment. The appreciation letter reads: “Mr. Lucas Luo demonstrated outstanding technical expertise and dedication... he generously shared his technical knowledge and conducted hands-on training for our maintenance team, significantly enhancing our staff’s operational capabilities.”

Customer recognition is the driving force that keeps GENMA moving forward. We will always stay true to our professional, efficient, and reliable service philosophy, safeguarding our global customers and creating value together.