江苏润邦重工股份有限公司

      近日，越南客户发函致谢，对GENMA团队高效、专业地提前完成12台RTG的交付工作表示高度赞赏，并对GENMA品牌设备杰出的质量、操作效率、稳定性以及全方位的客户服务给予了极高评价。

      客户特别强调了GENMA超越设备本身的全方位客户服务价值——从项目初期的设计规划、安装调试、人员培训到最终的项目交付，GENMA团队始终以高度的专业性和高效的执行力贯穿全程，信守每个承诺。客户称赞GENMA团队“响应迅速、以解决方案为导向，并且始终愿意付出更多努力来满足我们的需求”。

      这封感谢信不仅是一份荣誉，更是对GENMA品牌在国际市场上的核心竞争力——“可靠的产品质量”与“以客户为中心的服务理念”的有力印证。我们将继续致力于为全球合作伙伴提供先进可靠的物料搬运解决方案，携手共创更多成功。

Recently, GENMA received a formal letter of appreciation from a Vietnamese customer, the customer expressed highly praise for GENMA team’s efficient and professional early handover of 12 RTG cranes, and commended the cranes’ exceptional quality, reliable performance and comprehensive customer service provided by GENMA.

The customer particularly emphasized the value of GENMA’s end-to-end customer service, which goes beyond the equipment itself. From initial design planning, installation, and commissioning to training and final project handover, GENMA team demonstrated a high level of professionalism and efficient execution throughout the process, fulfilling every commitment. The customer praised the GENMA team for being “responsive, solution-oriented, and always willing to go the extra mile to meet our needs.”

This letter of appreciation is a powerful testament to GENMA’s core competitiveness in the global market— “reliable product quality” and “a customer-centric service.” We are committed to continuing to provide advanced and reliable material handling solutions for our global partners and look forward to achieving further shared success.